At Beets & Tansy Beauty Co., we prepare every product with care and attention to quality. We want you to feel confident in your purchase. Because our collection includes skincare products and natural health supplements, our return procedures are designed to protect product integrity, hygiene, and customer safety while respecting applicable consumer protection laws.
Returns and Eligibility
Due to the nature of our skincare products and natural health supplements, all sales are final, and we do not accept returns or exchanges for change of mind. This policy helps us maintain strict standards for product integrity, hygiene, freshness, and customer safety. If your order arrives damaged, defective, or incorrect, please contact us at orders@beetsandtansy.store so we can review the issue and arrange an appropriate resolution. This policy does not limit your rights under applicable consumer protection laws.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us at orders@beetsandtansy.store as soon as possible. Include your order number, a description of the issue, and photographs of the product and packaging where applicable. We will review your concern and arrange an appropriate replacement, refund, or other remedy in accordance with applicable consumer protection laws.
Non-Returnable Items
For reasons of hygiene, product integrity, and customer safety, we do not accept change-of-mind returns or exchanges on skincare products, natural health supplements, gift cards, or final-sale items. This applies whether products are opened or unopened. Exceptions will be made where products are damaged, defective, incorrectly supplied, or where a remedy is required under applicable consumer protection laws.
Refunds and Processing Times
Refunds are available for damaged, defective, or incorrectly supplied products, or where required by applicable consumer protection laws. Once your concern has been reviewed and a refund approved, we will issue the refund to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card provider to process the transaction. If you have not received your approved refund after 15 business days, please contact orders@beetsandtansy.store.
Return Shipping
Beets & Tansy Beauty Co. Inc. does not accept returns for change of mind. If you receive a damaged, defective, or incorrect product, please contact orders@beetsandtansy.store before sending anything back. If a return is necessary to resolve an approved claim, we will provide instructions and cover reasonable return shipping costs. Please do not send products back without contacting us first. Your rights under applicable consumer protection laws remain unaffected.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at orders@beetsandtansy.store with your order number. We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it cannot be cancelled, and our return policy will apply. Any applicable cancellation or refund rights under consumer protection laws will be honoured.
Contact Us
For questions about damaged, defective, or incorrect orders, refunds, or order cancellations, please contact Beets & Tansy Beauty Co. Inc. at orders@beetsandtansy.store. Please include your order number and a brief description of your inquiry so we can assist you promptly.
Wholesale Orders
This Refund and Returns Policy applies to retail purchases made directly through our online store. Wholesale purchases are subject to separate terms and conditions agreed upon with Beets & Tansy Beauty Co. Inc. before an order is accepted.